How We Handle Patient Information

This privacy policy applies to information shared with Chinese Medical Navigator when a patient, family member, representative, or client contacts us for hospital escort, medical navigation, interpretation, document organization, appointment coordination, or related non-medical support in Beijing.

We are not a hospital, clinic, medical institution, doctor, treatment provider, insurance company, or emergency medical service. We do not provide diagnosis, prescriptions, treatment plans, medical advice, or medical decisions.

Basic Contact Information

• Name of the patient or contact person
• Email address
• Phone number or messaging contact
• Country or city of residence
• Preferred language

Hospital Visit Information

• Expected hospital visit date
• Hospital or clinic name if already known
• Medical department or general medical direction
• Whether the patient needs hospital escort, English support, or professional interpretation
• Whether the patient needs mobility assistance or extra on-site support

Medical-Related Information

Depending on the service request, the patient or family may choose to share limited medical-related information, such as symptoms, previous test reports, medication names, allergy history, hospital instructions, or appointment documents.

We do not require detailed medical records at the first contact stage. Please do not send full medical records, passport images, payment documents, or highly sensitive information before a service agreement and consent process are confirmed.

Patient information may be used for the following limited purposes:

• To understand the patient's hospital visit needs
• To clarify whether the request is suitable for our non-medical support service
• To prepare a hospital navigation or patient escort plan
• To arrange an appropriate local escort, English-speaking assistant, or interpreter
• To coordinate appointment-related or hospital procedure information when possible
• To prepare communication support before the hospital visit
• To organize documents, visit summaries, or follow-up instructions when requested
• To communicate with the patient, family member, or authorized representative
• To manage payment, scheduling, cancellation, and service records

Patient information may be accessed only by people who need it for service coordination. Depending on the case, this may include:

• Chinese Medical Navigator coordination staff
• Local Beijing patient escorts assigned to the visit
• English-speaking assistants assigned to the visit
• Professional interpreters assigned to the visit
• Hospital staff when communication or appointment coordination is necessary and authorized

We require assigned support staff to understand confidentiality, patient privacy, and service boundaries. They must not use patient information for unrelated purposes.

We do not sell patient information. We do not publicly disclose patient information without consent. We do not use patient identity, medical documents, photos, videos, or hospital records for advertising, social media, public case examples, or training materials without explicit permission.

Patient information may be shared only when necessary for the requested service, for example with an assigned interpreter or local escort, or with hospital staff when the patient or authorized representative agrees.

Overseas Family Members

If an overseas family member contacts us on behalf of a patient, we may ask for confirmation that the patient agrees to the communication. We may also limit what information can be shared until authorization is clear.

Sensitive documents may include medical records, hospital reports, identity documents, passport images, insurance documents, payment records, and personal contact information.

Please send only the documents that are necessary for the service. If possible, you may hide or remove information that is not needed for hospital navigation or service coordination.

We may refuse to receive or store unnecessary sensitive documents if they are not required for the requested service.

We keep patient information only as long as reasonably necessary for service coordination, visit preparation, communication, payment records, service follow-up, dispute handling, or legal and administrative requirements.

Patients or authorized contacts may request correction or deletion of unnecessary personal information. Some limited records may need to be retained for payment, accounting, service documentation, or dispute resolution purposes.

Communication may take place through email, phone, messaging applications, online forms, or other channels chosen by the patient or client. No online communication method is completely risk free.

Please avoid sending unnecessary sensitive documents through unsecured channels. If highly sensitive information is involved, please ask us first how much information is actually needed.

During service coordination, patients may use third-party services such as hospitals, clinics, hotels, transportation providers, messaging applications, payment providers, email services, or online booking systems.

These third parties have their own privacy rules and service terms. Chinese Medical Navigator is not responsible for the privacy practices, data handling, pricing, refund rules, or service quality of third-party providers.

Patients or authorized contacts may contact us to request:

• Correction of inaccurate contact or service information
• Deletion of unnecessary personal information where possible
• Clarification of how their information is used for service coordination
• Withdrawal of consent for future non-essential communication
• Limitation of document sharing with assigned support staff when possible

We may need to verify the identity or authority of the person making the request before taking action.

Local escorts, English-speaking assistants, and interpreters assigned to a service are expected to follow confidentiality rules, including:

• No public disclosure of patient information
• No posting patient cases on social media without permission
• No sharing medical records with unrelated persons
• No private use of patient contact information
• No independent diagnosis, treatment advice, or medical judgment
• No private agreement with patients outside the confirmed service arrangement

We may update this privacy policy from time to time as the service develops, website structure changes, or operational requirements change. The updated version will be posted on this page.

Last updated: May 2026